Terms covering use of service, customer responsibilities, AI-assisted features, integrations, billing, security reporting, and suspension.
Version 1.4 · Effective July 7, 2026
Status: Customer-facing information
Contact: info@sefira.se
These Terms of Service ("Terms") govern access to and use of the Sefira service, including account access, collaboration features, AI-assisted features, document flows, integrations, notifications, portal and compliance surfaces, and billing-connected functionality (the "Service").
These Terms apply unless a separate signed customer agreement, order form, or product-specific addendum governs the relevant use.
For purposes of these Terms, "Sefira" means the Sefira contracting entity identified in the applicable Order Form, Customer Agreement, subscription record, or billing documentation.
If there is a conflict between these Terms, an Order Form, a signed Customer Agreement, the DPA, or a product-specific addendum, the following order applies:
For purposes of these Terms:
Customer accepts these Terms by:
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
The Service may be used only by:
Users must have legal capacity to accept binding terms or be authorized to act on behalf of an organization with such capacity.
Customers and Authorized Users are responsible for:
info@sefira.se.Customers are responsible for activity carried out through their Workspace and approved Integrations except where the issue results from Sefira’s own breach of contract or security obligations.
Sefira may apply additional access protections for sensitive surfaces, including privileged portal or compliance operations.
Customer and its Authorized Users may use the Service only for lawful business purposes and in accordance with these Terms, the applicable customer agreement, and relevant privacy and security obligations.
Customer and its Authorized Users must not:
Customers remain responsible for the Customer Content they place in the Service, including Workspace content, documents, prompts, external integration context, AI inputs, and workflow inputs.
Customers are also responsible for deciding:
Sefira includes AI-Assisted Features for drafting, analysis, conversation, process-building, and related workflow support.
Contract handling principles:
Unless expressly agreed otherwise in writing, Sefira does not use Customer Content to train general-purpose AI models for its own independent purposes.
As between Customer and Sefira, Customer may use AI output generated through Customer’s lawful use of the Service, subject to these Terms, applicable law, and provider restrictions. Sefira does not guarantee that AI output is unique or that similar output will not be generated for other customers.
Sefira's handling of personal data is described in the Privacy Notice.
Where Sefira processes Customer Personal Data on behalf of Customer as processor, the Data Processing Addendum applies and forms part of the Agreement.
Unless expressly stated otherwise in the DPA or a signed Customer Agreement, claims arising under the DPA are subject to the limitation of liability in these Terms.
The Service can store uploaded files, extracted text, previews, and derived workflow artifacts.
Unless a narrower contract or legal requirement applies:
The Service can connect to third-party services such as Google, GitHub, storage providers, email-delivery providers, billing providers, and AI providers.
Customers acknowledge that:
Paid features, limits, and entitlement states may depend on valid subscription or billing status.
Unless otherwise stated in an Order Form or Customer Agreement:
Pricing, plan limits, subscription details, renewal mechanics, and support commitments may be described in an Order Form, commercial proposal, or Customer Agreement.
The Subscription Term begins when Customer is granted access to the relevant paid Service scope and continues for the period stated in the applicable Order Form or Customer Agreement.
Unless otherwise stated in the applicable Order Form or Customer Agreement:
Any provisions that by their nature should survive termination, including payment obligations, confidentiality, liability limits, dispute clauses, IP ownership, and retention-related obligations, will survive termination.
If Customer terminates or elects non-renewal during an active Subscription Term, fees already committed for that term remain payable unless otherwise stated in the applicable Order Form, Customer Agreement, or mandatory law.
Sefira may update, improve, replace, restrict, or discontinue features over time.
In particular:
Sefira may provide support through the channels described in the applicable customer materials.
Unless expressly stated in an Order Form, SLA, or Customer Agreement:
Sefira retains all right, title, and interest in the Service and Sefira Materials, including the software, interface, documentation, branding, methods, and underlying know-how, except for Customer Content.
Customer retains its rights in Customer Content.
Customer grants Sefira a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, secure, and create technical derivatives of Customer Content solely as necessary to provide, secure, maintain, support, and perform the Service, comply with law, and perform the Agreement.
This license does not permit Sefira to use Customer Content to train general-purpose AI models unless expressly agreed in writing.
Each party may receive Confidential Information from the other party.
"Confidential Information" means non-public business, commercial, technical, security, or product information disclosed by one party to the other, including pricing, customer-specific commitments, diligence responses, security materials, and non-public product or operational details, but excluding information that:
The receiving party shall use Confidential Information only as necessary to perform under the Agreement and shall protect it using reasonable measures no less protective than those it uses for its own similar confidential information.
Confidential Information may be disclosed to employees, advisors, contractors, subprocessors, or affiliates who need to know it and are bound by confidentiality obligations, or where disclosure is required by law.
These confidentiality obligations continue for three years after disclosure, except for trade secrets, security-sensitive information, and personal data, which remain protected for as long as they remain confidential or protected by applicable law.
Customers and researchers may report suspected security issues to info@sefira.se.
Unless Sefira expressly authorizes testing in writing, these Terms do not grant permission for intrusive, destructive, or disruptive security testing, data exfiltration, load testing, or attempts to access non-public customer data.
Sefira will not pursue legal action against good-faith security research that complies with Sefira's published reporting rules, avoids service disruption, and does not access, modify, destroy, or exfiltrate non-public data.
Except as expressly stated in a Customer Agreement, Order Form, or applicable non-waivable law, the Service is provided on an "as is" and "as available" basis.
Sefira does not warrant that:
Customer shall indemnify and hold harmless Sefira from third-party claims arising from:
Sefira shall defend Customer against third-party claims alleging that the core Service, as provided by Sefira and used in accordance with these Terms, directly infringes a third party’s intellectual property rights, subject to customary exclusions for Customer Content, third-party services, unauthorized modifications, or use outside permitted scope.
To the fullest extent permitted by law:
For confidentiality, personal-data-processing, and security-related claims arising from a party's breach of the Agreement, each party's aggregate liability is instead limited to two times the fees paid or payable by Customer to Sefira for the 12 months preceding the event giving rise to the claim, unless a signed Customer Agreement or the DPA expressly states otherwise.
These limitations do not apply to:
Customer must comply with applicable export control and sanctions laws in connection with its use of the Service.
Customer may not access or use the Service in embargoed jurisdictions, for prohibited end uses, or in a manner that would cause Sefira or its providers to violate applicable export control or sanctions law.
Sefira may update these Terms from time to time.
Material changes may be notified through the Service, by email, through customer-facing documentation, or by other reasonable means.
Changes apply from the stated effective date. For existing paid subscriptions, material changes that materially reduce Customer's rights will not apply until the next renewal term unless required by law, necessary for security or compliance, or required by a critical provider dependency.
Notices to Sefira must be sent to info@sefira.se unless a signed Customer Agreement specifies another notice address.
Sefira may provide notices through the Service, by email to Customer's account, owner, admin, or billing contact, or through other reasonable means.
Unless otherwise stated in a signed Customer Agreement or Order Form, these Terms are governed by the laws of Sweden, excluding conflict-of-law principles.
Disputes arising out of or relating to these Terms shall be resolved by the competent courts of Sweden, unless otherwise agreed in writing.
Nothing in these Terms prevents either party from seeking urgent injunctive or protective relief where necessary.
Customer may not assign these Terms without Sefira’s prior written consent, except in connection with a merger, acquisition, or transfer of substantially all of Customer’s business or assets involving the relevant Service relationship.
Sefira may use affiliates, subprocessors, contractors, and service providers in connection with the Service, subject to applicable law and the DPA where relevant.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of utilities, infrastructure, labor disputes, natural disasters, acts of government, war, terrorism, widespread provider outages, or similar force majeure events.
Questions about these Terms may be sent to info@sefira.se.